Total Loss Claims

Any vehicle deemed to be a Total Loss. This is determined by the estimate prepared the garage.

Desktop Engineering

Estimates & images are assessed, agreed by our engineers and repairs authorised.

Repair Network Audits

Validate end to end performance of repairers and motor claims management companies.

Total Loss Claims

With electronic notifications arriving from FNOL, Repair Networks or Salvage Partners, Total Loss Settlement Services undertake detailed research and settlement directly with the policyholder or Third Party (TP) under own brand or a white label service.

With specialist skills that many insurers seek, Total Engineering Services have evolved and refined highly efficient total loss processes.

The Claims Hub

Total Loss Settlement Services was conceived as a technology led engineering company. With over ten years of development and well over 1 million lines of code THE CLAIMS HUB has been built and evolved for the sole purpose of supporting motor vehicle engineering and communication with clients.

THE CLAIMS HUB is possibly the most integrated cross platform resource in the motor industry. Its primary purpose is to expedite claims flow to improve accuracy and SLA performance.


Lines of Code


Claims Processed p.a.

Desktop Engineering

By employing Audatex, the leading estimating platform, our engineers are able to communicate directly with repairers on all aspects of repair method and costs. Producing clear 3D images of the vehicle, Audatex allows for an easy ‘drill down’ to all individual components involved in a repair, by our ATA VDA qualified engineers.

Repair Network Audits

Repair networks are at the cornerstone of any motor insurer. The ability to place a customer in a quality environment offering an excellent repair is a must for all Insurers. A network should provide a “managed” environment for both the customer and Insurer.

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