The story so far

Total Loss Settlement Service (TLSS) was formed by David and Robert Patten in 2000 to address a gap in the UK insurance market for the rapid and accurate valuation and settlement of motor vehicle total losses. Having re-engineered the total loss valuation process, from valuation through to settlement, TLSS launched the Total Loss Valuation Engine service to the market, initially through claims outsourcing companies.

The company has now developed its service to support insurance companies, intermediaries and other engineering outsourcing organisations . Since our formation we have shown consistently that our service can achieve both savings and high customer satisfaction levels for those looking to manage their total loss service more efficiently.

We were the first dedicated total loss company to fully implement statistical modelling to a process that had previously lacked innovation. Our success is down to the use of both a structured process and our team of highly trained motor engineers.

As the preferred chosen supplier for the insurance industry, TLSS has developed an online claims tracking service that has greatly reduced the internal costings for insurers in monitoring the progress of a claim from initial instruction to final valuation and settlement.