We’re delighted to announce that Jacci Taylor has joined the TLSS management team as Director of Customer Management.
Jacci has extensive experience in claims management across the motor insurance market, working in senior management and director positions for a number of major UK brands. Focusing on claims management, performance, cost and efficiency, Jacci has led significant change management projects including introducing new claims innovations as well as helping to merge companies.
An advocate of TLSS since our formation eight years ago, Jacci first introduced our services to the fraud partner Brownswords (now part of Capita) during her tenure there in 2004. We also worked closely together during her time at Link and as Chief Operating Officer at Zenith as the two companies merged in 2007. Latterly TLSS has established itself as a key provider of total loss valuations and settlements for the merged group and has developed an innovative commissioning system to address their preferred operational processes.
“I have followed the company’s evolution over recent years” says Jacci “and I’ve seen at first hand, the results they can achieve both in terms of savings and customer satisfaction. I have always been impressed by the company’s approach to claims management and their bold investment in the TLSS claims tracking systems – the Claims Hub.”
Jacci will be heading up a team of TLSS advocates to raise the market profile of TLSS even further. So, if you’d like to discuss your total loss claims service, why not contact Jacci?