TLSS set for further growth

Specialist total loss valuations and settlements firm, Total Loss Settlement Services (TLSS), is embarking on a recruitment drive to add to its in-house team of experienced engineers to support its growth plans for 2010.


The business recently appointed Ian Daley from Co-operative Insurance Services and Ian Samuels from AXA, and hopes to add at least two more engineers as well as administrative staff to the team before the end of the year.

David Patten, Director of Engineering at TLSS, comments: We set ourselves the goal at the beginning of our current financial year to grow four-fold over the next two to three years – and so far, we’re on track. We’ve increased the level of business we are doing with our existing client base, including the addition of some new services such as audit programmes to monitor accuracy of valuations and salvage categories. On top of that, we have a number of pilot programmes underway including one for NFU, all of which are going extremely well. As a result of the new business, we’re recruiting more engineers from the insurance market to complement our existing team. As part of our recent office expansion, we have created a dedicated engineering suite for up to sixteen engineers so we’re well set up for further recruitment next year.”

As part of the office expansion programme TLSS has also installed telephone recording software, ensuring greater accuracy in its customer communication activity and further enhancing the audit process available to its clients.

Patten concludes: Insurers will only outsource service elements of their business to suppliers who can replicate, if not improve upon, what they can deliver themselves in-house. We have a track record of providing that level of service but we can’t rest on our laurels and so this year has been about raising the bar further. In addition to creating an advisory board to help both test and improve our business proposition, we’re also taking steps to ensure we have the right technology in place to maintain the high standards that both current and future clients rightly expect.”

Contact David Patten on 01797 229550.